Terms of Use
Last Updated: May 14, 2026
Please read these terms carefully before using GrocZA Neural Intelligence platform
📋 DEFINITIONS AND INTERPRETATION
In these Terms of Use, unless the context indicates otherwise, the following words and expressions shall bear the meanings assigned to them:
✅ CIPC VERIFICATION
GrocZA (Pty) Ltd (Registration Number: 2026/200377/07) is a duly registered company in terms of the Companies Act 71 of 2008. The Company's registration status and information can be verified through the CIPC e-Services portal at www.cipc.co.za.
📑 INTERPRETATION RULES
In these Terms, unless the context clearly indicates a contrary intention:
- Words importing any gender include the other genders;
- The singular includes the plural and vice versa;
- Natural persons include juristic entities and vice versa;
- References to any statute, regulation, or other law include all amendments, consolidations, or re-enactments thereof;
- Headings are for convenience only and do not affect interpretation;
- References to "including" or "such as" shall be construed as "including without limitation";
- References to "writing" include email and other electronic communications;
- Where figures are expressed in words and figures, the words shall prevail in case of discrepancy;
- Any reference to a party includes that party's successors and permitted assigns.
⚠ IMPORTANT LEGAL NOTICE
BY ACCESSING OR USING THE PLATFORM OF GROCZA (PTY) LTD (REGISTRATION NUMBER: 2026/200377/07), A SOUTH AFRICAN COMPANY DULY REGISTERED WITH CIPC AS DEFINED IN CLAUSE 1.2, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS AS DEFINED IN CLAUSE 1.8 ABOVE. IF YOU DO NOT AGREE, DO NOT USE THIS PLATFORM.
🚫 NO LIABILITY & DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT USE OF GROCZA IS AT YOUR SOLE RISK.
GROCZA PROVIDES MARKET INTELLIGENCE AND INFORMATION "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, GROCZA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- Merchantability or fitness for a particular purpose
- Non-infringement of third-party rights
- Accuracy, completeness, or reliability of any intelligence reports as defined in Clause 1.5
- That the service will be uninterrupted, secure, or error-free
- That defects will be corrected
- That the platform is free of viruses or other harmful components
⚖️ IN NO EVENT SHALL GROCZA BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.
THIS INCLUDES, WITHOUT LIMITATION: Loss of profits, loss of data, loss of business opportunities, business interruption, or any other pecuniary loss, even if advised of the possibility of such damages.
📊 NO GUARANTEE OF ACCURACY
GrocZA does not warrant or guarantee (as defined in Clause 1.15) the accuracy, completeness, or usefulness of any intelligence reports (as defined in Clause 1.5), risk analyses, or market insights provided through the platform.
All information is provided for general informational purposes only and should not be relied upon for any specific business decision without independent verification.
You acknowledge that market conditions change rapidly and that intelligence reports may not reflect the most current developments. Any reliance on such information is at your own risk.
Specifically, GrocZA makes no guarantee regarding:
- The accuracy of any predictive analytics or forecasts
- The timeliness of intelligence reports
- The suitability of any information for your specific business needs
- That any intelligence reports will meet your expectations or requirements
🛡️ INDEMNIFICATION
You agree to defend, indemnify, and hold harmless (as defined in Clause 1.17) GrocZA, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
- Your use of and access to the platform
- Your violation of any term of these Terms of Use
- Your violation of any third-party right, including without limitation any copyright, property, or privacy right
- Any claim that your use of the platform caused damage to a third party
- Any breach of applicable South African Law as defined in Clause 1.9
- Any unauthorized disclosure of Confidential Information as defined in Clause 1.14
This indemnification obligation shall survive the termination of these Terms and your use of the Platform.
💰 LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE SOUTH AFRICAN LAW (AS DEFINED IN CLAUSE 1.9), IN NO EVENT SHALL GROCZA BE LIABLE FOR ANY
- Special, incidental, punitive, exemplary, or consequential damages
- Loss of profits, revenue, data, goodwill, or anticipated savings
- Business interruption or loss of business opportunity
- Personal injury or property damage arising from your use of the platform
- Damages arising from Force Majeure events as defined in Clause 1.13
- Claims based on any Guarantee as defined in Clause 1.15
EVEN IF GROCZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Aggregate Liability: In the event that any liability is found notwithstanding the foregoing, the Company's total aggregate liability to you shall not exceed the greater of (a) the amount you paid to the Company in the 12 months preceding the claim, or (b) ZAR 1,000.
👤 USER RESPONSIBILITIES
As a User (as defined in Clause 1.4), you are solely responsible for:
- Maintaining the confidentiality of your access credentials
- All activities that occur under your account
- Ensuring your use complies with all applicable South African Law (as defined in Clause 1.9)
- Any business decisions made based on intelligence reports (as defined in Clause 1.5) obtained from the platform
- Verifying the accuracy of any information before acting upon it
- Obtaining all necessary consents for the processing of Personal Information (as defined in Clause 1.6)
- Ensuring you have the legal capacity to enter into binding agreements
You agree not to use the platform for any unlawful purpose or to violate any rights of third parties, including Intellectual Property Rights (as defined in Clause 1.7).
PROHIBITED CONDUCT:
- Reverse engineering, decompiling, or hacking the Platform
- Using automated scripts or bots to access the Platform
- Reselling or redistributing Intelligence Reports without written consent
- Uploading malicious code or interfering with Platform operations
- Impersonating another user or entity
🔒 ACCOUNT TERMINATION
GrocZA reserves the right, in its sole discretion, to:
- Terminate or suspend your access to the platform at any time, without notice
- Block any IP address that violates these terms
- Remove or modify any content for any reason
- Refuse service to anyone for any reason at any time
- Terminate accounts that are inactive for extended periods
We shall not be liable to you or any third party for any termination of your access.
Effect of Termination: Upon termination, your right to use the Platform ceases immediately, and you must cease all use of the Platform and any Intelligence Reports obtained therefrom.
📝 CHANGES TO TERMS
GrocZA reserves the right to modify these Terms of Use at any time. We will notify users of any material changes by posting the new terms on this page. Your continued use of the platform after such modifications constitutes your acceptance of the revised terms. Changes will be effective immediately upon posting.
⚖️ GOVERNING LAW AND JURISDICTION
These Terms, including all definitions and interpretations set forth in Section 1, shall be governed and construed in accordance with South African Law (as defined in Clause 1.9), including but not limited to the Companies Act 71 of 2008 (under which the Company is registered with CIPC as defined in Clause 1.2), the Consumer Protection Act 68 of 2008, the Protection of Personal Information Act 4 of 2013, and the Electronic Communications and Transactions Act 25 of 2002.
Any legal action or proceeding relating to your access or use of the Platform shall be instituted in a court of competent jurisdiction in South Africa. You hereby consent to the exclusive jurisdiction of the Magistrates' Court or High Court of South Africa, as applicable, for any disputes arising out of or relating to these Terms.
Alternate Dispute Resolution: Before instituting formal legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiations or mediation in accordance with the rules of the South African Association of Mediators.
🔨 SEVERABILITY
If any provision of these Terms is held to be unenforceable or invalid, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable South African Law, and the remaining provisions shall continue in full force and effect.
📜 ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and GrocZA regarding your use of the platform, superseding any prior agreements between you and GrocZA relating to your use of the platform. No oral or written information or advice given by GrocZA or its representatives shall create a warranty or expand the scope of these Terms.
🤝 WAIVER
No failure or delay by GrocZA in exercising any right or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right or remedy shall preclude any other or further exercise thereof or the exercise of any other right or remedy.
📧 NOTICES
All legal notices to GrocZA shall be in writing and delivered to:
Physical Address: 1753 Phillips avenue ,Grasmere, Ennerdale 1833
Email: legal@grocza.com
Legal Representative: The Company Secretary
Notices to Users may be provided via email or through the Platform.
💰 REFUND POLICY
GrocZA offers limited refunds only under the specific conditions set forth below. By purchasing any Intelligence Report (as defined in Clause 1.5), you expressly acknowledge and agree to these refund terms.
- You provide verifiable proof of inaccuracy within 24 hours of payment;
- The inaccuracy is objectively demonstrable and material to the core purpose of the report;
- Your claim demonstrates dissatisfaction directly caused by the AI's factual error, not by a change in market conditions after the report was generated.
- You provide clear, objective, and verifiable proof of factual inaccuracy within 30 days of payment;
- The inaccuracy is material and demonstrable using evidence that existed at the time the report was delivered;
- You have not taken any action to correct, modify, or remedy the issue identified in the report prior to requesting a refund.
🚫 NO REFUND IN THE FOLLOWING CIRCUMSTANCES:
- Future events: You cannot claim a refund based on events that occur after the report was delivered, even if they contradict the report's predictions.
- User remediation: If you (or any third party on your behalf) fix, correct, or remedy any alleged problem after receiving the report, no refund shall be issued.
- Changed circumstances: Market conditions, regulatory changes, or other external factors that change after the report date do not constitute grounds for refund.
- Subjective dissatisfaction: Disagreement with methodology, presentation style, or subjective opinions within the report does not qualify for a refund.
- Consequential damages: Any loss, missed opportunity, or damage arising from reliance on the report is not refundable under any circumstances.
- No AI system is 100% accurate or reliable;
- You are solely responsible for verifying any critical information before acting upon it;
- GrocZA does not guarantee that AI-generated content will be error-free, up-to-date, or suitable for your specific needs.
⚕️ NO LEGAL OR MEDICAL ADVICE — EDUCATIONAL USE ONLY
All information, reports, and insights provided by GrocZA are for general educational and informational purposes only. GrocZA does not provide legal advice, medical advice, professional financial advice, or any form of licensed professional services. Any legal matter must be independently verified with a qualified legal professional. You shall not rely on any GrocZA content as a substitute for professional legal, medical, or compliance counsel.
🏆 NO COMPLIANCE CERTIFICATIONS
GrocZA does not hold, and does not claim to hold, any compliance certificates, accreditations, or awards issued by any regulatory body, industry institution, or standards organization. Our reports are conducted with guidance from internal GrocZA methodologies and third-party AI tools. No representation is made that our processes meet any industry standard, ISO certification, or regulatory compliance framework.
- Internal GrocZA proprietary methodologies and analyses;
- Third-party artificial intelligence (AI) systems and large language models;
- Publicly available data sources as interpreted by AI and internal analysts.
📬 HOW TO REQUEST A REFUND
To request a refund, you must:
- Send an email to info@grocza.com within the applicable time period (24 hours for AI reports, 30 days for hybrid reports);
- Include your full name, order reference number, and the specific Intelligence Report in question;
- Provide verifiable, objective evidence demonstrating the factual inaccuracy of the report;
- State clearly how the inaccuracy materially affected the value of the report.
- You must attach proof of payment in a PDF format or screenshot
Refund decisions are made in GrocZA's sole discretion. Approved refunds will be processed to the original payment method within 14 business days.
⚠️ IF YOU OR ANY THIRD PARTY FIXES, CORRECTS, OR REMEDIES THE ALLEGED PROBLEM AFTER DELIVERY OF THE REPORT, NO REFUND SHALL BE ISSUED UNDER ANY CIRCUMSTANCES ⚠️
💳 PAYMENT TERMS
1. Fees and Charges
All fees for Intelligence Reports and Platform access are as displayed at the time of purchase. Prices are in South African Rand (ZAR) and include VAT where applicable.
2. Payment Methods
We accept payments via : bank Trasfer, scan to pay, credit card, EFT and paypal.
3. Payment Obligations
Payment is due at the time of purchase. GrocZA will not deliver any Intelligence Report or grant Platform access until payment has been received in full.
4. Late Payment
If payment is not received by the due date, GrocZA reserves the right to suspend or terminate your access to the Platform, and any outstanding reports, also GrocZA (Pty) Ltd
has the right to file lawsuit or take legal action if there was agreement of payment or breach of contract.
5. Chargebacks and Disputes
If you initiate a chargeback without first requesting a refund in accordance with our Refund Policy, GrocZA reserves the right to permanently terminate your account and pursue collection of any outstanding amounts.
6. Price Changes
GrocZA reserves the right to change prices at any time. Price changes will not affect purchases already made.
© INTELLECTUAL PROPERTY
1. Ownership
All Intellectual Property Rights (as defined in Clause 1.7) in and to the Platform, Intelligence Reports, software, content, trademarks, logos, and data shall remain the sole and exclusive property of GrocZA (Pty) Ltd or its licensors.
2. License to Users
Upon payment of applicable fees, GrocZA grants you a non-exclusive, non-transferable, revocable license to access and use the Intelligence Reports for your internal business or personal purposes only. You may not reproduce, redistribute, resell, or sublicense any report without GrocZA's prior written consent.
3. Prohibited Uses
You may not copy, scrape, reverse engineer, or create derivative works from any Intelligence Report or Platform content.
4. User Feedback
Any suggestions, ideas, or feedback you provide to GrocZA become the property of GrocZA (Pty) Ltd, and we may use them without restriction or compensation to you.
🌍 FORCE MAJEURE
GrocZA shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from a Force Majeure event (as defined in Clause 1.13), including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, power failures, internet disruptions, third-party system failures, or any other event beyond GrocZA's reasonable control.
In the event of Force Majeure, GrocZA shall:
- Notify you as soon as reasonably practicable;
- Suspend performance of affected obligations for the duration of the Force Majeure event;
- Not be liable for any damages, losses, or delays arising from such event.
⏳ SURVIVAL
The following sections shall survive any termination or expiration of these Terms:
- No Liability & Disclaimer of Warranties
- Indemnification
- Limitation of Liability
- Intellectual Property
- Governing Law & Jurisdiction
- Refund Policy
- Payment Terms
Termination does not relieve you of any payment obligations accrued prior to termination.
🔞 ELIGIBILITY
By using the Platform, you represent and warrant that:
- You are at least 18 years of age OR have obtained consent from a parent or legal guardian;
- You have the legal capacity to enter into binding agreements under South African law;
- If you are using the Platform on behalf of a business or legal entity, you have the authority to bind that entity to these Terms.
GrocZA does not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information immediately.
🔗 THIRD-PARTY LINKS
The Platform may contain links to third-party websites, services, or resources. GrocZA does not control, endorse, or assume any responsibility for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and policies.
Third-Party AI Disclaimer: GrocZA utilizes third-party AI systems in generating Intelligence Reports. We do not warrant or guarantee the accuracy, reliability, or security of any third-party AI system. Any issues arising from third-party AI are subject to that third party's terms, not GrocZA's.
BY USING GROCZA, YOU ACKNOWLEDGE THAT:
You have read, understood, and agree to be bound by these Terms of Use, including all definitions as set forth in Section 1. You confirm that GrocZA (Pty) Ltd (Registration Number: 2026/200377/07) is a duly registered company with CIPC (as defined in Clause 1.2) in terms of the Companies Act 71 of 2008, and you accept all risks associated with using the Platform as defined herein, including the limitations on liability and the absence of any guarantees as defined in Clause 1.15.
⚖️ ECT ACT COMPLIANCE
In accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), GrocZA (Pty) Ltd provides the following information:
Company Name: GrocZA (Pty) Ltd
Registration Number: 2026/200377/07
Director: Pontsho Mokgomola
Physical Address: 1753 Phillips avenue, Grasmere, Ennerdale 1833, South Africa
Email Address: legal@grocza.com
Website: www.grocza.com
Description of main services: GrocZA provides market intelligence, risk analysis, and AI-generated intelligence reports for business and educational purposes.
CIPC REGISTRATION VERIFICATION: GrocZA (Pty) Ltd (Registration Number: 2026/200377/07) is registered with the Companies and Intellectual Property Commission (CIPC) in accordance with the Companies Act 71 of 2008.
All definitions in these Terms are interpreted in accordance with South African law. For CIPC verification, visit www.cipc.co.za.
For questions regarding these Terms or for CIPC verification inquiries, contact: legal@grocza.com
© 2026 GrocZA (Pty) Ltd (Registration Number: 2026/200377/07). All rights reserved.